TERMS & CONDITIONS
Our goal is to delight our customers.
Ordering Information: All RoundTool® products have a Series-Size designator and EDP number. One or both may be used when entering orders via eMail, fax, phone, web, or postal mail communications. If the product is coated, be sure to include the coating suffix.
Availability: RoundTool® products are available primarily through select Industrial Distributors and catalog houses worldwide. Locally, your Industrial Distributor can provide communication, technical assistance, and inventory support. Standard products are subject to prior sale.
Pricing: All prices shown are effective January 1, 2018, supersede and cancel all previous listed prices, and are subject to change without notice. The amount of any present or future sales tax, value-added tax, or similar tax applicable to the products listed herein shall be added to the purchase price and paid by the customer. All sales made at list price less standard applicable distributor discount. Contract pricing must be obtained in writing via current quotation, with stated pricing, effective date, and expiration date, to be valid.
Shipping: Preferred carriers are UPS ground services, Federal Express Express Saver (Guaranteed 3-Day), and Federal Express premium services. Prices quoted herein are F.O.B. our Factory in Huntington Beach, California, U.S.A.
Terms: Domestic and Export Net 30 Days.
Minimum Charge: $50.00 Net.
Returned Items: Current catalog items are returnable subject to a 25% handling charge and approval by the Ultra-Tool® Inspection Department. Credit cannot be issued for any product that has in any way been modified, machined, altered, coated, marked, or displaying other characteristics that render it in a “used” condition. A Returned Goods Authorization (RGA) number must be obtained from the Ultra-Tool® Sales Department prior to return. Returned product must be sent to the Factory for credit; consignment locations are not capable of issuing either RGA’s or credit memos. Special tools are not returnable. Due to technical advancements, products sold 3 years ago and prior are not returnable.
Specials Policy: We reserve the right to overship or undership and invoice special tools up to a 10% variance per item. Quantities under 10 are subject to a one piece variance. Any variations to this policy must be stated in advance as it will affect pricing upon quotation. Special orders cannot be cancelled without prior approval and proper consideration.
Product Warranty: RoundTool® warrants that products sold by it shall be free from defects in materials and workmanship. Ultra-Tool will replace, repair, or grant credit for any product which does not comply with this warranty. This warranty does not apply to any products which have been in any way modified, machined, misused, subjected to accident, or used beyond normal life. Warranty claims should be made through the distributor from whom the product was purchased. There are no other warranties, expressed or implied, made by us except as expressed above, and we neither assume nor authorize any other firm or person to assume for it any other obligation or liability in connection with our products.
Cooperative Advertising: RoundTool® does not participate in any cooperative advertising programs with either industrial distributors or manufacturer’s representatives. This policy allows us to avoid any possible favoritism or conflicts of interest, and keeps costs and sales prices as low as possible.
RoundTool® is friendly to the environment. All paper products are separated for reuse and shredded for packaging materials. Shipping boxes are reused when possible. Conservation programs are in place for reduced energy use (additionally, our coastal location eliminates the need for artificial heating or cooling on most days). All displaced materials during the manufacturing process are collected, separated, and returned to a materials recycler. Coolants are recycled when appropriate. Mop water is evaporated and resultant sediment is properly disposed. Skylights provide natural lighting and reduce electricity usage.
Visit our factories on your next trip to the greater Los Angeles / San Diego, CA area (solid carbide) or Fort Myers / Naples, FL (indexable). View our automated facilities, meet our Associates, and tell us how we can better grow our relationship together. Huntington Beach is officially “Surf City” with miles of open beach on the Pacific Ocean, and we’re minutes away from attractions such as Disneyland, Knott’s, Universal Studios, Reagan and Nixon Presidential Libraries, Getty Museum, Dodger Stadium, Staples Center, Angel Stadium, Honda Center, The Alliance Club, and the list goes on. The closest airport is Orange County (SNA), followed by Long Beach (LGB), Los Angeles (LAX), and then Ontario (ONT). Fort Myers (airport code RSW) is on the beautiful Gulf of Mexico coast, a recreational haven, home to Major League Baseball spring training, and within a 3-hour drive to Orlando, Tampa Bay, Sarasota, Miami, Fort Lauderdale, the Everglades, and more.